We provide shipping services to most areas within Taiwan. Please contact us for details if your location is remote.
Shipping Time
Orders are processed within 3-5 working days after payment.
Home delivery (Black Cat Courier) usually takes 1-2 days.
Convenience store (7-11) pick-up will take around 3-7 days.
Shipping Method
Home delivery or 7-11 convenience store pick-up.
Important Notes
Delivery is available Monday to Friday from 10:00 to 18:00. No deliveries on weekends and public holidays.
Please ensure the delivery address and contact details are correct.
If [fragile] items such as plants are damaged during transport due to special conditions, we do not offer refunds.
If the product is damaged or incorrect, please contact us immediately and provide photos for verification.
Additional delivery fees may apply for rural or remote areas.
We do not ship to areas outside Taiwan.
Shopping Process
Product Selection
Browse our product pages to find items of interest. Each product page will provide detailed descriptions including size, specifications, and pricing.
Add to Cart
After selecting the product, click “Add to Cart.” You can continue shopping or go to the checkout to complete your purchase.
Order Confirmation
Once you confirm your order, select your payment method, delivery time, and enter shipping details.
Note: We are happy to assist you with any inquiries. Please contact us for assistance.
Return & Exchange Policy
Product Warranty
If there is a defect in the product, you may apply for an exchange within 7 calendar days after receiving it. For damaged items, please take photos as evidence and contact customer service.
Return Policy
To initiate a return, you must notify us within 7 days of receiving the product (7 days after receiving at 7-11 for convenience store pick-ups).
Returns must be sent back in their original packaging, and items must be unused. Once we receive the product, we will issue a refund minus any shipping fees.
Exchanges will not be accepted if the product has been used, damaged by the customer, or is returned incomplete.
Return Address: Sheng Garden, No. 102, Section 2, Heping Road, Xindian District, New Taipei City, 231 Taiwan.
Exchange Process
Contact Customer Service
Get in touch with our customer service team to apply for a return or exchange.
Product Verification
Send the product back for inspection.
Processing
Once confirmed, we will ship the replacement product back to you or issue a refund.
Notes on Return and Exchange
For exchanges, customers must cover the cost of shipping for the return.
If the wrong item is sent, we will cover shipping fees.
Products must be returned in their original condition with all tags attached.
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